Self-exclusion Policy

Scope and Definitions

This Self-Exclusion Policy applies to all customers who hold a Shazam account and to all products and services operated by Shazam. For the purposes of this policy: - Time-Out means a voluntary, short-term cessation of all gambling activity, with a predefined minimum duration chosen by the customer. - Self-Exclusion means a longer-term restriction whereby the customer’s access to products and services is blocked for a fixed period or permanently, as selected by the customer and confirmed by Shazam.

Time-Out (Short-Term Break)

Customers may initiate a Time-Out from within the My Account area or by contacting Shazam Customer Support. Available Time-Out periods are predefined and may include 24 hours, 7 days, 30 days, 90 days, and 180 days; the exact options are displayed in the customer’s account profile at the time of selection.

• Effect: Once a Time-Out is activated, the customer may not deposit, withdraw funds, play any Shazam products, or access any services until the Time-Out period expires.
• Revocation: A Time-Out may not be revoked before the expiry of the initial period. Revocation is permitted only after 24 hours from the initial Time-Out request and may be completed by the customer via the My Account page or through Customer Support.
• Activation and automatic re-entry: Upon the expiry of the Time-Out, access to all Shazam products is restored automatically without further action required by the customer.

Self-Exclusion (Longer-Term Restriction)

Customers seeking a longer-term restriction should submit a request in writing to Shazam outlining the chosen exclusion period. The request will trigger a structured process designed to verify the customer’s intention and ensure continuity of protections.

1. Initial request: The customer submits a self-exclusion request via a formal written channel to Shazam. Upon receipt, a 24-hour cooling-off period is applied and the account is blocked from gambling activities during this interval.
2. Post-cooling-off period: After the cooling-off period, the customer is presented with the available fixed self-exclusion periods. The customer must select one of the pre-approved periods (for example, 1 month, 3 months, 6 months, 12 months, or 24 months). No variations to the pre-selected periods are permitted.
3. Confirmatory action: The customer must provide an explicit confirmation by electronic notice or return email within 24 hours of receiving the available options. If no confirmation is received within this window, the self-exclusion request will be treated as withdrawn and the account will be reopened; the customer will be notified by email of the reopening.
4. Effect of exclusion: Once the period begins, the customer’s account is disabled for the entire duration. The customer may not deposit or withdraw funds, and access to any Shazam product is prohibited for the length of the exclusion.
5. Automatic reactivation: Upon expiry of the Self-Exclusion period, the customer’s account will be automatically re-activated. Reinstatement of access after the period requires no further action unless the customer chooses to reapply for exclusion.

Financial Protection and Activity Limits

Shazam offers tools to impose personal limits on spending, losses, and session duration within the My Account section. If a customer exceeds any imposed limit, further actions related to that limit are restricted to prevent continued activity beyond the threshold.

• Limit modification: Any request to alter or revoke a limit or exclusion must be submitted in writing or by electronic notice to Shazam. Shazam reserves absolute discretion to approve or deny such requests.
• Promotional material: Shazam will take reasonable steps to prevent promotional communications to customers who have self-excluded. The customer acknowledges that Shazam is not responsible for activity conducted via other accounts or with altered registration details that bypass exclusion measures.

Cross-Account Risk and Compliance

Shazam may implement automated and manual controls to detect attempts to circumvent self-exclusion, including monitoring for activity across multiple accounts or altered registration data. Customers agree to cooperate with Shazam in any verification or protective measures and acknowledge that Shazam’s actions pursuant to this policy are final and binding.

Support, Guidance, and Access to Help

Customers seeking guidance on gambling-related issues may contact appropriate, licensed gambling support services. Shazam will provide information about available support options in a confidential manner. The customer should seek professional assistance if there is any concern about ongoing gambling behavior.

Data, Privacy, and Recordkeeping

Shazam processes self-exclusion requests in accordance with applicable data protection laws. Records of all exclusion actions are maintained for regulatory compliance and to ensure ongoing protection. Information collected for self-exclusion will be stored securely and used solely for the purposes of administering the self-exclusion program.

Underage Participation

Shazam strictly prohibits participation by individuals under the age of 18. Any self-exclusion action taken by a customer who is underage will be treated as a matter of compliance with applicable laws and may be subject to additional regulatory review.

Governing Law and Regulatory Compliance

Shazam shall administer self-exclusion in accordance with the applicable gaming regulations and licensing requirements. Where disputes arise regarding self-exclusion decisions, customers may follow Shazam’s internal dispute resolution process as a first step, with access to the relevant regulatory remedies as available under applicable law.